Now Livedrive runs perfectly OK software which, for a fee, backs up your computer's files to cloud storage as you go. And you can add more than one computer to your account so if you have two PC's at home, both will back up to the same account.
So far, so good.
The problem comes when you want to remove one of your computers.
Wishing to save money on my next annual renewal, I decided to remove one of my computers so I went into My Account, selected Computers and there were my two devices listed. Next to each is a 'Remove' button. Perfect, I thought - I shall remove one machine.
Said machine was duly removed from my list of devices.
Job done and money saved as I now only have one machine backing up.
But no - not with Livedrive.
Checking my renewal notice, I see there are still two machines on my account. So my next port of call is the impressively-titled 'Livedrive Support Portal' where I open a Ticket basically stating that I have removed one machine, so why am I being charged for two?
The response is almost Kafka-esque - it asks 'where is the Ticket number for my request to remove the device?'
You mean, I have to ask you remove a machine from my account in this day and age?
So why have a 'Remove' button on my Computer page?
THAT doesn't remove the device.
Well it removed it from my list of devices.
Well, it doesn't remove it.
I assume you can understand my confusion - can you refund me anyway as I have not used that device since renewal.
And with that, they metaphorically slammed the door.
But it gets worse - much worse. As we shall see in Part 2...